Refund Policy

Technologies Certgio Inc. · Version 2026-10-10 · Effective October 10, 2026

This policy is part of your agreement

You accept this Refund Policy, with our Terms and Privacy Policy, when you create a Certgio account ("I agree to the Certgio Terms, Refund Policy, and Privacy Policy"). It is versioned with them. When it changes, we ask you to accept the new version.

Who sells you Certgio

Certgio is offered only to U.S. businesses (Terms §3). Purchases made through Paddle Checkout are sold by Paddle.com Inc. ("Paddle"), our merchant of record and authorized reseller. Paddle charges you, collects applicable transaction taxes, issues your receipt, and handles refunds, chargebacks and first-tier payment support. Payment matters are governed by Paddle's Buyer Terms (https://www.paddle.com/legal/checkout-buyer-terms) and Refund Policy (https://www.paddle.com/legal/refund-policy); this policy and our Terms govern the Certgio service (Terms §6.2).

Renewal and cancelling

A subscription renews automatically at the end of each billing period, monthly or yearly, until it is cancelled.
You can cancel at any time: through the link in your Paddle receipt, by going to https://paddle.net and following the instructions, or by emailing hello@certgio.com.
Cancellation stops the next renewal and takes effect at the end of the period you have already paid for. Your access continues until then.

When a refund is given

Fees for the current billing period are non-refundable, and unused time is not prorated, except:

duplicate or incorrect billing;
an unauthorized transaction or fraud;
where Paddle, as merchant of record, requires a refund;
where applicable law requires a refund that cannot lawfully be excluded;
a material failure or defect of the service that prevents your access and that we do not correct within a reasonable time after you tell us;
where we discontinue the service or can no longer provide it to you (including if your business's principal place of business moves to Canada; Terms §3.4); and
any refund we have expressly promised you in writing.

The free checks that come with a trial or an account are not sold and have no price, so there is nothing to refund for them.

Closing your account with an active subscription

When you close your account while a paid subscription is active, you choose:

cancel at period end: access continues to the end of the paid period, and the account closes then; or
close now: the account closes immediately, and the remaining paid time is forfeited (no refund, unless one of the exceptions above applies).

Cancelling or closing does not affect amounts already due.

Asking for a refund

Use the support link in your Paddle receipt, go to https://paddle.net and follow the instructions, or email hello@certgio.com with the email address you paid with and, if you have it, your order or receipt number. We will pass your request to Paddle, which processes refunds as merchant of record.

Contact

Technologies Certgio Inc., 12252 rue Filion, Montréal, Quebec H4J 1T8 · hello@certgio.com